We, at WMG Foundation, recognize the importance of client privacy and the sensitivity of the personal information that we may have concerning any individual. We have a professional and ethical obligation to keep confidential all information we receive from a client, subject to the client’s instructions to provide legal services. Further, we are committed to safeguarding the personal information we have or control concerning any individual.
Your Privacy Rights
WMG Foundation manages your personal information in compliance with the federal privacy law of Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA), as required.
Why We Collect Personal Information
We collect personal information for the purposes of serving the legal and visa related needs of our clients. We require information to:
- Understand, access and assist you, our client with your ongoing legal needs.
- Ensure information is accurate and up-to-date.
- Collect information through legal means on you and other individuals for the purposes of providing legal services to clients.
What personal information do we collect?
Personal information is any information that identifies you. In Canada, in general, most of the business contact information such as your office address, job title, business phone number, email address, fax number or other related business contact information is not considered personal information. We follow reasonable and prudent business practices to collect, use and disclose your personal information for the purpose of providing you with legal services.
How do we collect your personal information?
We collect information only by lawful and fair means. When we make directed individual requests for your relevant sensitive personal information from a particular organization or business, such as medical professionals or financial institutions, we will obtain your written consent. Wherever possible we collect your personal information directly from you. We may ask you for your consent, at the start of a retainer and during the course of our representation. Your consent may be in writing, verbal or implied as necessary to further your legal needs. Our privacy statement is your notice of the purposes for which we collect, use or discloses your personal information or business contact information.
Dependent on the services provided, with your consent, we may obtain this relevant information from:
- you and your dependent family members
- public registries such the Land Titles Offices or the Probate Registry
- educational institutions
- your employer
- insurance providers
- law enforcement, if relevant
Our practice is to request either your written or express oral consent, which may be given in person or over the telephone if your identity is authenticated.
If you volunteer to provide relevant personal information verbally or in writing, we assume that you are consenting to the collection, use and disclosure of your personal information as described in our Privacy Statement, or, when you initiate contact with us, we may determine that consent has been implied for us to collect, use and disclose personal information in a reasonable manner.
In some situations, we will require express consent in writing, by the provision of a letter, application form, electronic signature, or other document authorizing certain activities.
There are certain circumstances where we are required or permitted by law, to collect, use and disclose personal information without consent. We will handle all personal information confidentially and will substantiate the legal authority to collect, use and disclose personal information in these circumstances.
Disclosure without consent
Under certain circumstances, we will disclose your personal information without your consent:
- when we are required or authorized by law to do so, for example, if a court issues a subpoena;
- when the use of the information is necessary to respond to an emergency that threatens the life, health or security of an individual or the public;
- when it is necessary to establish or collect our fees; or
- if the information is already publicly known.
Use of Your Information
We use your personal information to provide visa service assistance and advice and other related services to you and to administer our business incidental to providing our services, such as client billing.
With your permission, we may send you information about our other legal and /or business services, or about new developments in the law and visa regulations in various jurisdictions. We may also use the Personal Information we obtain to provide you with company information, such as email notifications, newsletter subscriptions or other information which may be of interest to you. You may at any time withdraw your consent by notifying us, and we will not send you any such material.
We do not disclose or sell your personal information or business contact information to any third party to enable them to market their products and services.
Who do we release information to?
When we release information about you, it is done to serve specific needs, in the course of providing legal services. With your consent, we may provide information to:
- Our staff and agents who use the information for the reasonable business purpose of providing you with legal services;
- Professionals working with us such as investigators, paralegals and other experts;
- Canadian Immigration and Citizenship Authorities and Related Agencies.
The accuracy of Your Information
You have the right to request a correction of the personal information that we hold about you. We rely on you to provide us with accurate and up-to-date personal and business contact information for the purposes of providing you with legal services and to maintain contact with you. If during the course of our professional relationship, any of your information changes, please inform us so that we can make any necessary changes.
How do we protect your personal information?
In order to protect your personal information, we will:
- Not collect, use or disclose your personal information for any purpose other than those we identify to you or are reasonably evident.
- Only disclose your personal information to those persons who have a need to know your personal information for the purposes stated in this Privacy Statement.
- Keep your personal information only for as long as needed it to fulfill the stated purpose or as required by law.
- Maintain your personal information in as accurate, complete and up-to-date a form as possible.
- Keep your personal information physically secure, for example, in locked or secure offices, rooms and/or filing cabinets.
- Maintain technological safeguards such as passwords or encryption for your sensitive personal information.
- Access to your personal information
You may request access to the personal information we have about you. The request must be in writing and directed to the WMG Foundation Chief Executive Officer. We will charge a reasonable fee for retrieval and copying of your personal information. If the retrieval or copying or your request is extensive, we will notify you of the fee prior to retrieval and copying.
Can I be Denied Access to My Personal Information?
There are exceptions to your right to access your personal information. By law, we must deny access when:
- your file contains personal information on a third party and the information cannot be severed to maintain the privacy of the third party information;
- required or authorized by law (for example, when a record containing personal information about you is subject to a claim of legal professional privilege by one of our clients).
We have the right to deny access to your information and may deny access when your information relates to existing or anticipated legal proceedings against you, including unpaid bills to the WMG Foundation.
If we deny your request for access to or refuse a request to correct information, we shall explain why. In all cases, we will attempt to mediate a resolution if possible.
Communications by Email
E-mail is not a secure, confidential method of communicating your confidential and personal information with us. We will not use e-mail to send personal or confidential information unless you expressly authorize this form of communication and accept all the inherent risks associated with this type of communication.
Third Party Websites
Changes to this Privacy Statement
We may review and change our Privacy Statement from time to time in order to update our privacy commitment to you in keeping with current privacy laws.
Contact Information & Resources
Please contact us at the address below or access our website under Privacy, if you:
- Wish to access your personal information
- Wish to change your consent regarding the manner in which we collect, use and disclose your personal information as outlined in our Privacy Statement.
- Have concerns about our privacy policies or how we’ve handled your personal information